How to Clean Your PetSafe Fountain

Posted by Brandon Cuna on Jul 14th 2016

  1. Unplug the fountain.
  2. Dump the water.
  3. Disassemble the fountain.
  4. The fountain is dishwasher safe except for the motor and cord. Either wash in the top rack of your dishwasher or hand-wash these parts. If your dishwasher runs too hot, we recommend hand-washing. When hand-washing, use a bottle brush, aquarium brush, soft sponge, or brushes included in the Fountain Cleaning Kit and dish soap. (Please note: if you have the Avalon or Pagoda fountains, the filter housing is hand wash only. It is not dishwasher safe.)
  5. Remove the motor from the fountain.
  6. Lift the impeller (looks like a small white propeller) out of the motor. There may be a faceplate cover over the impeller than can be pulled up with a coin or fingernail. Wash the impeller in soapy water, removing hair and other gunk that has collected around it.
  7. Pour soapy water inside the motor cavity and clean with a small round brush like the one found in the Fountain Cleaning Kit. A cotton swab or small toothbrush might work too, or anything that can reach all the way inside of the cavity.
  8. Rinse all parts well before returning to the fountain.
  9. Re-assemble fountain, replacing the filter and pre-filter as needed.
  10. Place the fountain where desired. Fill with water. Re-plug in fountain.